Refunds and cancellation

Open your account page and choose Manage or cancel subscription. That opens the Stripe billing portal, where cancelling takes one click. You can also email admin@prospectrum.app and we will do it for you.

Cancelling stops the next renewal. You keep Pro access until the end of the month you have already paid for, then the account moves to the free plan. Nothing is deleted when you downgrade, but campaigns above the free plan limit are paused.

• If the service did not work as described and we could not fix it, tell us within 30 days of the charge and we will refund that charge in full.
• If you were charged after cancelling, or charged twice for the same period, we refund it in full. Tell us and we will sort it out.
• If you forgot to cancel and have not used the service in the period just charged, ask us within 14 days of the charge and we will refund it.
• We do not otherwise refund part of a period already used, since you keep full access for the rest of it.

Refunds go back to the original payment method through Stripe, normally within five to ten business days depending on your bank.

If you are a consumer in the EU, you have 14 days to withdraw from a distance contract. Because Prospectrum starts working immediately when you subscribe, you are asked to agree that performance begins at once, which ends the withdrawal right once the service has been fully supplied. Where the right still applies, email us within 14 days and we will refund you.

If a payment fails, Stripe retries it over the following days and emails you. While the payment is outstanding your account is treated as free plan, so campaigns above that limit are paused. Update your card in the billing portal and full access returns as soon as the payment clears.

The free plan has no payment details attached and nothing to cancel. You can close the account entirely from your account page at any time.

Email admin@prospectrum.app or use the contact form. We answer billing questions first.